Our jewellery is shipped using Royal Mail Special Delivery Service, meaning your precious items arrive safe, tracked and fast - all the good stuff!

Free shipping on orders over £500 with offer code

FREESHIPPING

SHIPPING

UK - £10.95

NEXT WORKING DAY

  • All our jewellery is sent via Royal Mail Special Delivery which is fully insured for the value of your purchase; all items are covered against loss or damage.

  • Track & Trace available with Royal Mail service

  • Please allow up to 3 working days for order processing period - you will receive your tracking number once processed.

If you wish to send your order internationally please contact us to arrange shipping.

LOCAL COLLECTION

We offer a “Click and Collect” service for local shoppers.

Simply select "Pick Up” in the delivery section when completing your online order.

Once processed, please call us on 0115 9258744 to arrange your collection appointment.

Click and Collect your order at our Beeston shop.

RETURNS.

At Onyx we want you to be 100% satisfied with your purchase. If you would like to return or exchange your online purchase please see below on how to do so:

EXCHANGE:

There is no formal exchange program. If you'd like to exchange something we treat it like a return (please see below). You can then place a new order for the item you'd like to receive in exchange.

Alternatively, if you’re local to our Beeston shop, we can process an exchange in store.

To request an exchange appointment, please contact us with your order number.

REFUND:

You can request a full refund within 20 days of the despatch date. Please contact us with your order number to arrange a return.

The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

Due to hygiene reasons we cannot accept returns or exchanges on earrings. This does not affect your statutory rights.